We use your personal information only as described in the policy
data is safe and secure with us
your personal data; you update your communication preference anytime
Our privacy policy explains to us how we process and use your personal data in a responsible manner. This policy will explain to you your rights and how you can exercise them independently as and when required.
At PCM Travels, we respect your privacy and want to protect it at all costs. If you have used our portal before, we do use your personal information to help you have a seamless travel experience with us. This is not just restricted to our website but also to our social media pages and apps. And we make sure your data is safe on all our platforms. We also keep updating our policy from time to time. In case of any significant changes, we will let you know when you access any of our services or by separate communication.
We provide travel services to different parts of the world, and, thus, we collect the necessary information to cater to your needs. Now, this information is stored and processed in bits & pieces in our servers. Without this data, we won’t be able to process your bookings request. Some routine data includes - your name, contact details, emergency contacts, and at times payment details.
In addition to this, we collect some tech data like your IP address, device, browser, URL, or any third-party website you visit when you exit our site. This helps us immensely to create the perfect travel solutions for you. This also applies when you make a booking for someone else, using your login details.
We collect consumer data for many reasons, as listed below:
Flight Booking
The most important thing we use for your data is for your online booking with us. Your personal data is used to book the tickets and then further share communication with you related to confirmation, schedule, reminders, or any kind of updates.
Customer Service:
We take pride in our 24*7 customer service support from our local offices via phone or email. Both require information related to your reservation, contact details, and payment info. This comprises all the necessary information which we might need to give you impeccable customer service.
Upgrade our Service Model
We are service providers, one amongst many. With an aim to provide the best in class service, it’s important that we understand our customer profile, taste, preferences, and priorities.
Other Services
We want to invest in long-term partnerships with you; hence, our other communication might include - subscriptions, rewards, special offers to resolve disputes, collect fees, or enforce our terms & conditions.
Market Research: We sometimes conduct market research required to match the changing needs of the market. The data thus entered into our systems will be used for such time-to-time research.
Legal disputes: Last, but not the least, we might use the information furnished by you in case of any legal disputes or for any compliance purposes.
Please note, you can manage this information in your personal settings - you do have control over what you want to share and to be used further.
Sharing your information
We may share your information in the following circumstances:
Suppliers of services both offered currently or any other services that will be provided in future. All services rendered by an independent supplier have been listed as such on this website. Through making a reservation through this website, you agree to allow us to share the details needed to complete the booking and provide the related travel with our suppliers.
CC processing, customer support, business intelligence, survey delivery, marketing, and fraud prevention are examples of independent vendors that offer services/functions on our behalf. We can also grant independent vendors permission to collect information on our behalf in order to operate our website features or to facilitate the distribution of customised online advertisements with default data security guidelines.
Business partners with whom we either collaborate on goods or services or whose products and/or services may be made available via our website. When an outside company is associated with a product/service that you have ordered, their name will still be available, either alongside our brand name or by itself. Please note we do not control the privacy policy of our partners.
If you came to this website from another website, we might share some information about you with that website as well.
Whenever the need arises, we should share your personal information with our corporate affiliates. This sharing also allows us to provide you with all necessary information about products and services, both related to travel and unrelated to travel, that may be of interest to you. They will also comply with all relevant laws governing the transmission of promotional interactions and provide you with the option to opt-out of all future emails in any commercial email.
Your Rights to your Personal Information
You may choose not to provide us with any details, though it may be required in order to make travel purchases or use certain special fares features. By contacting us as mentioned below, you can view, update, or delete the personal information you have given to us. Before we can satisfy your request, we will need to verify your identity for your safety.
How we Protect your Privacy
We want you to feel comfortable planning and purchasing your travel with PCM Travels Travels because we are committed to protecting the information we obtain. Although no website can guarantee protection, we have put in place administrative, technological, and physical safeguards to help protect the personal information you provide to us.
Only approved workers, for example, have access to personal information, and they can only use it for authorised business purposes. Furthermore, when transmitting confidential personal information between your system and ours, we use encryption, and we use firewalls and intrusion detection systems to help prevent unauthorised persons from accessing your data.
Your Security
To secure Personal Information within our organisation, we strive to use fair technological, organisational, and administrative steps. Unfortunately, there is no way to guarantee that any data transmission or storage device is completely safe. In case if you believe that our interaction is not secure or you notice any malfunction in your account/booking, kindly contact us immediately.
Changes to our Privacy Policy
Changes in our services, applicable laws and regulations, and other factors could necessitate revisions to our privacy and data protection policies. As a result, the Company reserves the right to modify this privacy statement at any time.
Any updates to our privacy policy will be posted to this page, as is our policy. You are responsible for ensuring that we have an up-to-date, involved, and deliverable email address for you, as well as for checking our website and this privacy policy for any changes on a regular basis.
Further Information
For any doubts, comments on our privacy practice, please feel free to use the details provided under the “Contact Us” page. You can either email us or call us at your convenience.
