Help & Support

• What is the contact number of PCM Travels?

  You can contact on our Customer Service Numbers which are +1-800-517-0501. Also you can email us on info@pcmtravels.net

• What is the customer service email of PCM Travels?

  The customer service email id for us is info@pcmtravels.net . Also you can call our Customer Service Numbers which are +1-800-517-0501.

• Can I reschedule my bookings?

  You can check your bookings in our "Your Bookings section" on our website or mobile application and choose the option "reschedule". You can also visit or call airline's booking office for the same.

• How can I get a refund on my booking?

  Most refunds are processed within 7 working days from the date of cancellation. Please make sure to check whether you have booked a "refundable" or a "non-refundable" ticket, as most discounts or deals are on "non-refundable" kinds. Please refer to our "Cancellation and Refund" section on the website to get more clarity regarding it. You can call our customer service numbers for more details.

• How long does it take to get the refund amount back?

  Most refunds are processed within 7 working days from the date of cancellation. Please refer to our "Cancellation and Refund" section on the website to get more clarity regarding it. You can call our customer service numbers for more details.

• Can I book for multiple destinations?

  Yes, we can help you book for multiple destinations. You can check our website for making such bookings. Also, our booking experts can be contacted to help you.

• I have made a booking for the wrong date; how do I change it?

  Most airlines allow the passenger to make one change in their bookings without any extra charges. You can make changes from our website in the "Your Bookings section" and click on the tab "Change Date or Time of Travel". You can also contact our customer services executive for the same.

• Is it possible that some flights would land at different airports?

  Yes, some cities have multiple airports and the details about which airport the flight would land at is always mentioned in the tickets, along with the arrival terminal number.

• Can the terminal details be changed before the date of travel?

  Yes, sometimes, due to a technical difficulty or any other reason, the airline would have to depart or land its flight from a different terminal. The traveller is informed about any such changes much in advance by the airlines.

• I have misspelt my name in my reservation. How do I make the changes?

  If it's a minor change of characters, the airlines may make the necessary changes after comparing them with your official identity card. If it is a significant change, you may have to talk to the airlines and get it done or, in particular, situation cancel and book a new ticket.

• How do I add passengers to my existing reservation?

  You can make a fresh booking from our website it is subject to availability. You can also contact our Booking Managers to help you with the same.

• Do I need to pay extra for the baggage, as I am carrying more than the stipulated?

  Every airline has a different rule for excess baggage; you can inform the airline in advance and enquire about the charges or speak at the Check-in Counter personnel while getting yourself checked.

• I haven't received a confirmation mail or my ticket booking details yet. How do I check?

  You can check on our website for the same under the "Your Booking section". Please check the junk folder of your email ID. You can also contact us on ________ or the airlines for the same.

• What is a schedule change?

  Due to operational issues, the airline may change the travel date or time or both before the departure. The same will be communicated to you well in advance. You can also contact the airlines for confirmation of the changes.

• Can I book a flight for an "Unaccompanied Minor" from your website?

  It would be advisable to contact our Booking Manager to check the details regarding this situation, as all airlines have different rules while flying an "Unaccompanied Minor".

• What are the rules for travelling with an infant?

  Airlines consider a child as an infant if its age is between 0 to 24 months. For domestic travel, you need to inform the airlines about the same while booking your tickets if the infant will sit on your lap, as there no additional charges. However, the airline may recommend you book a seat for the infant and offer you the same at a special discounted price.

  For international travel, a separate ticket is compulsory for an infant too, even if they may travel on your lap. When you make your reservation, follow it with a reservation for the infant. Some airlines have different rules for travelling with an infant, and it is advisable to check for them on their website.

  An adult can travel with a maximum of two infants, and a seat booking is compulsory for the second infant. You can contact us on our help desk number for more clarity or contact the airlines.

• Why is the airfare higher than when I started booking?

  The airfares keep fluctuating as per the demand. It is possible that while you were checking the fares, the demand was normal, and it increased later by the time you were booking your ticket. You can contact our Booking Managers to help you get the best possible fares.

• Can I choose or change my seat assignment?

  Most seats are allocated at the time of reservation. You can call our Booking Managers or contact the airline if you wish to make any changes or choose your seats. It may cost you extra if you would want to choose your seat.

• Can I hold or block an air ticket reservation?

  According to the new rules, you cannot hold or block your air ticket, and you must make your reservation immediately as there is no guarantee about any changes in the airfare later on.

• How do I request a special meal?

  You can contact the airlines for a special meal requirement.

• Can I use an airline coupon or discount voucher?

  Most coupon codes can be added before you make the payments for the reservation. But in the case of a particular airline coupon, you may have to contact the airline directly for a reservation.

• How do I pay for my reservation?

  You can choose from the various payment options mentioned on the website or our mobile application and make your payments. Sometimes cards have daily transactions or amount limits set by the bank, and you must confirm the same before you make the bookings. We accept all major debit or credit cards.

• Do you charge a service fee for making a reservation from your website?

  Yes, all service charges and taxes are included in the final total. When you make the payment, you can check the final statement to confirm and make the payments.

• How do I review my reservation?

  After completing and paying for your air ticket, you will receive a booking reference code, which you can use to track or review your reservation details. We also send you your tickets and other booking details on your email id registered with us.

• Why do I have to switch airports?

  Sometimes you need to change airports when airlines do not fly from the same airports. This switch must be carried out by the passengers at their own expense and will require you to collect your baggage and transfer it to the next airport. Sometimes airlines may help you with this switch.