Cancellation and Refund Policy

Most of our flight ticket fares, hotels, pre-paid car rentals, holiday packages and services fees are non-refundable after 24 hours. If you contact us at our customer service centre before your travel day, your trip security insurance is refundable within 10 days of buying it. Please remember, a cancellation can be rendered only through the internet.

We accept refunds only in the following cases

• If the airlines fare rules provides for cancellation and refunds
• If you are not a "no-show". Most "no show" bookings are not eligible for any waiver from suppliers.
• When we can secure a waiver from the suppliers to process cancellation and refund requests.

We cannot say how long this requested refund procedure will take to process. All refund requests will be handled in a logical order. We will send you an email notice about the receipt of your cancellation request after you submit your cancellation request to our customer service representative. You are not automatically eligible for a refund if you get this notification. This email notification works as acceptance of your request and will provide you with a tracking number. We will contact and work with the suppliers like airlines, hotels, and car-rental companies to create a waiver based on the airline and other supplier regulations and notify you about the supplier's decision once we receive your letter.

In general, a tax is levied by all suppliers or manufacturers when you request a refund. From the time you generate a request and send it to us until you receive credit on your statement. The entire process could take 60 – 90 days. Apart from the refund penalties imposed by the airlines and other providers, PCM Travels will levy a post-ticketing services fee, if applicable.

If the provider doesn't process the refund, we will refund you the post-ticketing service fees associated with your agent-assisted refund order but not the booking fees related to the initial travel reservation or booking.